ILINX Managed Services

Proactive system health and maintenance for your ILINX solution.

Whether your organization is facing an unanticipated crisis or just needs to focus valuable staff on core business functions, ImageSource’s Managed Services program is designed to help you navigate peak demand and staffing with ease. Partner with our team of experts for all your proactive maintenance and on-demand needs, including technical mentorship, system fixes, software upgrades, and system/application expansion.

Connect with an Expert

Use Cases

  1. Perform assessment of ILINX solutions and recommend optimizations
  2. Support ILINX installation, technical challenges, and operations
  3. Fixes, upgrades, and maintenance for on-premises ILINX systems
  4. Support for imaging systems, including design, interface functionality, and hardware support
  5. Flexible staffing for peak volume increases and infrastructure load balancing and scaling

Vital services for critical times

From a global crisis to the loss of one key employee, events of all kinds can have ripple effects on your ability to leverage and optimize your ILINX system. Managed Services fill the gaps by  performing crucial tasks for as long as needed. Expert support enables you to mitigate risk and meet compliance and regulatory requirements.

Essential maintenance for on-prem

On-premises deployments need consistent attention to protect your organization’s investment. Turn to ImageSource for ILINX system security, performance, updates, and patches. Managed Services ensure that these systems stay in peak condition with hotfixes, upgrades, load balancing, and status reports on system health.

Enhanced and assured productivity

ImageSource is a committed partner in process innovation solutions. Leverage our experience for workflow design, system modifications, and optimization plans. We provide everything from discovery through end-user support to ensure that organizations derive maximum value from technology investments.

Real-World Applications for Managed Services

  • Contracted Staff Augmentation

    Complement your in-house team with ImageSource expertise during times of crisis or peak demand.

  • System Audits and Adjustments

    Quality audits and performance metrics inform your organization’s technology and staffing roadmaps while enabling it to make system optimizations.

  • Change Management

    ImageSource expertise provides structure to your processes to ensure that changes are planned, tested, and systematically deployed.

Smarts

Video

Process Innovation in Action: Alaska Pioneer Homes

ILINX eForms make it easy for Alaska elders to apply for immediate or future housing in the state's Alaska Pioneer Homes. Heidi Hamilton, Division Director of Alaska Pioneer Homes, and Program Coordinator Harmonie Murphy tell the story.
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Unlocking Success: Ensuring Effective Partnerships in Technology Initiatives

Best practices for project success, adoption, and ROI.
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ImageSource Q&A with CIO Ryan Keller
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