ILINX Financial Services Solutions

Innovate customer-facing and back-end processes with one powerful platform.

Today’s financial services customers expect delightful digital experiences, omnichannel access, and convenient 24/7 self-service options for accounts, transactions, and loans. ILINX leverages AI and workflow automation to help your organization meet user demand with seamless information onboarding, efficient processing, tailored services, and peerless cybersecurity. That’s real process innovation, which adds up to happier customers and higher retention.

Use Cases

  1. Create processes transparency with unified experiences for customers and employees
  2. Onboard information from any source, including eForms, FTP, email, or paper documents
  3. Redact information based on role or location to protect PII and ensure data security
  4. Leverage AI to identify and classify information, automate next steps, and speed fund decisions
  5. Invigorate legacy business systems by connecting data silos with current business processes

Enhance services with intelligent experiences

AI-enhanced ILINX Engage presents customers with account information, notifications, status updates, and proactive recommendations. The same digital experience adapts to the needs of back-office employees, speeding processing while presenting managers and executives with unified data and insights. This intelligent experience facilitates multiple processes and user personas in a single interface, accessible on any device.

Process loans faster to win business

The ILINX platform bridges the gaps between your organization’s line of business systems to surface, unify, and route content directly where it’s needed. Whether arriving through the mailroom, FTP site, email, or eForms, ILINX leverages AI to capture information, analyze it, and make determinations about next steps. It drives processes via intelligent workflow to facilitate faster loan decisions, offers, and funding.

Secure sensitive financial data and PII

Leverage rule-based permissions to limit who can access your customers’ financial data and personally identifiable information (PII). ILINX Data Loss Prevention uses AI to identify sensitive content and redact it from everyone except those who need it, providing extra security for operations performed remotely. Track the chain of custody, ensuring security and peace of mind for your customers.

Financial Services Solutions In Action

Global FinTech Company

FinTech makes quick work of disputes with ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement in the process.
Financial Services Company

ILINX workflows drive credit union’s indirect lending evolution

A credit union replaces its outdated indirect lending system with automated, efficient, intelligent ILINX workflows.
Financial Services Company

Credit union innovates document processes with ILINX

A large credit union boosts process efficiency and information security with ILINX.

Experian pivots quickly to protect personal information

Experian relies on ILINX Data Loss Prevention to secure sensitive information during a pivot to remote work.
Financial Services Company

Secure mail processing from anywhere

ILINX Advanced Capture automates the intake of 30,000 pieces of mail per day – moving out of work centers with improved security, accuracy and speed.

Experian’s high-availability solution ensures compliance.

ILINX failsafes ensure business and compliance continuity when COVID-19 forces Experian to go remote.

Financial Tech Company

ILINX platform makes remote-first a reality

Cognitive Services revolutionizes claims by locating specific data in mailed forms. Workflow integrations support processing from beyond the office.

Real-World Applications for Financial Services

  • Lending

    Enable customers to initiate applications 24/7, collect supplemental information, and automate processing steps.

  • Analytics

    Get insights into customer behavior, budgeting, and operations to improve operational resilience.

  • Claims

    Accept claims, manage communication, and route information to knowledge workers, tracking processes to meet mandated timelines.

Smarts

Webinar

Mastering Your AI Initiatives: A Checklist for Success, Part II

Learn about AI risk management, calculating ROI, and building a project roadmap in part II of our tour through ImageSource's AI Checklist.
Blog

Taking Control of Organizational Data with AI: A Pathway to Insight

Learn how to wrangle structured and unstructured data into the unified ecosystems that elevate organizational AI outcomes.
Innovation

Innovations: Embracing Hyperautomation

Get clarity about hyperautomation, its technology components, and the benefits of hyperautomating processes in your organization.
Video

Data Literacy Skills—Data Analysis
Video

Discover ILINX AI

ILINX AI learns from organizational content to automate processes, power workflows, deliver insights, and enhance customer experiences. Wouldn't it be nice to work smarter? ILINX AI is the key.
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