Digital Service Delivery

Streamline public-serving processes with enhanced digital experiences.

Digital citizen services modernize how constituents access government functions like essential benefits, public information, and licensing/permitting. Truly exceptional digital citizen services combine intuitive interfaces and omni-device accessibility with the process automation needed to support case management and secure interactions. ILINX enables your agency to deliver government services faster and more efficiently with peerless data security, systems integration, and content services.

Solution Components

  1. ILINX Engage unifies applications, interactions, and information in a single experience
  2. ILINX eForms capture digital information and deliver it directly to workflows
  3. ILINX AI generates insights, automates tasks, and enhances decision-making
  4. ILINX Capture and Intelligent Workflow routes data to accelerate back-end processes
  5. ILINX Content Store enables the storage and retrieval of diverse file types

More Rewarding Experiences

Empower constituents to initiate and complete processes entirely within one digital experience. ILINX Engage supports self-service interactions by unifying software systems of record, applications, eForms, and information in a single interface. AI-enabled communication tools and automated status updates increase transparency and build trust.

Increased Accessibility and Consistency

ILINX enables constituents to access government services online, anytime, using any device. Each touchpoint is documented, creating comprehensive records and supporting consistent constituent experiences across devices, digital channels, and person-to-person interactions.

AI-Assisted Service Processing

ILINX AI leverages secured, organization-specific information to generate proactive matches, suggest benefits and services, and power intelligent communication. On the back end, it automates steps in complex processes to ensure effective human reviews while accelerating outcomes for constituents.

Process innovation in action

State of Alaska Div. of Public Assistance

Alaska modernizes SNAP applications with ILINX innovation

Alaska accelerates SNAP benefits applications and processing with ILINX eForms and Capture and Intelligent Workflow.
State of Washington - Employment Security Department

ILINX speeds unemployment benefits processing

Washington state’s Employment Security Department relies on ILINX to resolve a claims-processing bottleneck.
Quinault Indian Nation

ILINX Engage enhances Quinault Indian Nation member services

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create a services one-stop.
Washington State - Secretary of State logo (Seal)

Washington fast tracks new corporations

ILINX Import cuts processing time for new corporation registration from weeks to hours, delivering ROI to business-owners throughout Washington state.

Real-World Applications for Digital Service Delivery

  • Benefits Delivery

    Streamline benefit applications, accelerate determinations, and upgrade service delivery. ILINX Engage unites eForms, documentation uploads, communication tools, and intelligent workflows to accelerate benefits delivery. Suggest additional qualified services and streamline communication between agencies.

  • Case Management

    Initiate cases, drive reviews, generate summaries, maintain asynchronous communication, and move constituent interactions to case resolution. Facilitate compliance reporting, agent queues, and managerial oversight of timelines, issues, and resolutions with AI-powered anomaly detection and human review.

  • Licensing and Permitting

    Accept applications and maintain annual requirements while securely collecting required documents and centralizing agency and citizen interactions with ease. Confirm eligibility and share compliance resources with AI-assisted chat, summaries and intuitive next steps.

Smarts

Video

Modernizing Public Assistance Service Delivery in Alaska

ILINX eases the application burden on Alaskans seeking SNAP benefits while routing captured data through the Department of Public Assistance's processes and into systems of record.
Webinar

Three Imperatives for a Delightful Digital Experience
Blog

Washington State Senate Bill 5290 -Get Your Agency to Compliance with Digital Experience Automation

Find out how ILINX helps local governments manage permit application intake, status tracking, and communication.
Blog

Unified Experiences: The Core of Digital Government

The future of citizen services lies in highly-accessible digital experiences that improve convenience, efficiency, and transparency.
Webinar

Three Must-Haves for eGov Digital Equity

Learn how to roll out equitable eGovernment services that are comprehensive, accessible from any device, and easy to implement and support.
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