Program Manager

Location:

Tumwater, WA

General Description 

The Program Manager at ImageSource is responsible for overseeing multiple project teams and team members to ensure project delivery is completed on time, within budget, and to the satisfaction of customer partners and ImageSource stakeholders. The Program Manager coordinates with cross-functional teams to ensure project objectives align with company goals, manages resources and budgets, and leads project teams toward greater efficiency and effectiveness in serving our customer partners and growing ImageSource business. The ideal candidate for a Program Manager position should have strong leadership, project management, communication, and problem-solving skills.

Duties/Responsibilities

• Leads the ImageSource way by finding simple ways to solve complex problems
• Provides oversight and leadership of multiple project teams and personnel
• Evaluates and assesses team resources, strengths, and weaknesses
• Provides formal supervision to individual employees and delivers performance appraisals
• Mentors and coaches team members to develop high-performance skills and become strong leaders
• Reviews and refreshes project methodology for continual improvement
• Oversees the development of new resources to enhance our delivery of solutions
• Works with account executives to develop strategic plans for our customer partners
• Meets with customer partners regularly to ensure project success and momentum
• Recruits top-tier candidates to enhance the talent and skillset of the team
• Leads by example and model behaviors that are consistent with the ImageSource mission, vision, and values

Qualifications

• Bachelor’s degree in management, business, or related field
• 7+ years senior project management experience
• Demonstrated team leadership skills
• Strong ability to lead strategy, goals, and resolutions with project teams
• PMP certification from the Project Management Institute
• Strong knowledge of and experience with Agile concepts and the Scrum framework
• Proficiency with Microsoft Outlook, Word, Excel, Visio, and Project
• Excellent verbal and written communication skills
• High accuracy and attention to detail
• Self-driven, organized, structured
• Excellent critical thinking

ImageSource Program Manager Mindset

The Program Manager makes life easier for the CIO and enables the enterprise vision-and-growth strategy by leveraging the knowledge of our collaborative team, providing leadership and career growth opportunities, and being a conduit for continually improving our methodologies and documentation to increasing levels of excellence.

• The Program Manager Mindset is demonstrated by these qualities:
• Confidence Making: Facing ambiguity with belief, positivity, and a conviction that is contagious
• Conflict Resolving: Demonstrating master skills in conflict resolution and problem solving
• Consistently Collaborating: Regularly involving others to solve problems, leverage roles, and escalate issues
• Effectively Communicating: Knowing how to listen and what to say (and not say) at every moment
• Excellence Demanding: Relentlessly pursuing the details to achieve excellence and best-in-class quality.
• Honestly Acting: Having the fortitude for honest conversations that improve things for the better
• Progress Pursuing: Taking the initiative to do more, suggest more, push more, and achieve more
• Sales Generating: Mastering the soft skills of client interactions to turn challenges into opportunities
• Strategically Simplifying: Keeping your head up to find the fastest way to achieve strategic goals
• Team Leading: Always looking for ways to better ImageSource and build our team’s knowledge and skillset
• Trust Building: Operating with a high degree of personal accountability, internally and externally
• Value Creating: Consistently collaborating with Sales to identify gaps and strategically grow accounts

Mandatory Trainings/Certifications

• ImageSource computer-based training (CBT) within 30 days of hire
  • Professional Services training modules
  • Sales training modules
  • ILINX training modules
• Use case & project review presentations within 30 days of hire
  • Three (3) presentations total
  • Each presentation should reflect the role of Program Management related to one or multiple completed ImageSource projects
• Program Management training within 60 days of hire
  • Read and complete Dr. James T. Brown’s book: The Handbook of Program Management
• Program Management training within twelve (12) months of hire
  • Complete the PMI Program Management Professional (PMP) certification

Other Duties

This job description is not designed to cover or contain a comprehensive listing of responsibilities, tasks or duties required by the employee. Responsibilities, tasks, and duties may change, or new ones may be assigned at any time with or without notice.

ImageSource Values

Demonstrate consistently high standards of character and live the ImageSource values of excellence, service, respect, honesty, optimism, and leadership.