Case Management
Unify the tools and information you need to handle cases effectively.
Case management staff must manage direct impacts on customers and constituents while staying mindful of regulated timeframes. AI-enhanced ILINX automation is the key to achieving complete line-of-sight and accelerating outcomes, with intelligent solutions for every aspect of case management, including external communication, forms, supplemental documentation, applications, collaboration tools, and progress tracking. When stakeholders are waiting on resolutions, information silos and task handoffs only delay critical processes. Resolve cases faster and more fairly with ILINX.
Technical Highlights
- Empower users with 360° customer experience automation
- Capture information and initiate processes with connected eForms
- Generate summaries and automate decision-making with AI
- Facilitate status-tracking with notifications and progress graphics
- Deliver records to a content repository for controlled retention and disposition
Enable Self-Service Initiation
ILINX eForms empower anyone to initiate cases, at any time, using any device. Once captured, ILINX determines the appropriate course of action, leveraging–AI powered workflows to route information to individuals or line-of-business applications for processing, review and completion.
Achieve End-to-End Case Visibility
ILINX Engage enables intuitive digital experiences that adapt information and applications to user roles. This enables customers, constituents, staff, and collaborators to see all the relevant documents, communications, notifications, and status updates in a single window.
Accelerate Processes with AI
Leverage ILINX AI for effective chat communication, assess content, identify gaps and errors, suggest determinations, and initiate workflows. ILINX automates manual steps and exchanges, freeing the experts on your staff for higher-value tasks like exceptions processing, in-person interactions, and final reviews.
Real-World Applications for Case Management
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Claims Processing
Initiate cases, capture supplemental documentation, generate summaries, and automate determination delivery.
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Licensing and Permitting
Leverage ILINX for content understanding, recommend approval and denial determinations, automate time sensitive communication, and consolidate requirements to maintain a license or permit.
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Benefits Applications
Unify communication, information collection, citizen support, and more in a single window to process applications and show benefits balances.
