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Smarts

Modernizing Public Assistance Service Delivery in Alaska

ILINX eases the application burden on Alaskans seeking SNAP benefits while routing captured data through the Department of Public Assistance’s processes and into systems of record.

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Content Understanding

Turn Your Data into Actionable Intelligence

Unlock powerful insights by leveraging your organization’s content. ILINX enables AI based on the most valuable asset-your data. ILINX AI reduces hallucinations, protects PII and proprietary data while tailoring results to your objectives. Achieve faster outcomes with AI that understands your documents, processes, and priorities—transforming content into a strategic asset for your business.

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Generative Insights

AI Anywhere to Accelerate Smarter Decisions

Bring AI into the flow of work with ILINX. From content understanding, generative insights to predictive analytics, ILINX AI empowers your organization to make informed decisions, predictively resolve issues, and drive efficiencies. Built to work anywhere in your workflow, it’s intelligence where and when you need it.

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Experience Automation

Role-Based Experiences that Elevate Every Interaction

Transforms complex processes into seamless, intuitive experiences—inside and out. By unifying data and automating into a role-specific user experience, ILINX makes it easy to deliver the right content to the right people at the right time. Improve transaction speeds, completion rates, personalize every touchpoint, and improve outcomes for internal teams and external users alike.

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Solutions
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Customer Experience Automation (CXA)

Remove process blind spots and empower customers with role-based layouts and unified applications.

Customer Experience Automation (CXA)

Remove process blind spots and empower customers with role-based layouts and unified applications.

Explanation of Benefits

Case Management

Case Management

Shepherd the processes of collecting and managing case documentation, task assignment and tracking, and collaboration.

Case Management

Shepherd the processes of collecting and managing case documentation, task assignment and tracking, and collaboration.

Customer Experience Automation (CXA)

Cloud Computing

Cloud Computing

Achieve optimal solution performance, security, and adaptability with ILINX process innovation delivered in a cost-effective SaaS model.

Cloud Computing

Achieve optimal solution performance, security, and adaptability with ILINX process innovation delivered in a cost-effective SaaS model.

Case Management

Digital Service Delivery

Process innovation in action

Check out our customer success stories to learn how ILINX helps organizations gain agility, strengthen security, empower users, and deliver better digital experiences.

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Let’s Collaborate

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