Smarts

Modernizing Public Assistance Service Delivery in Alaska

ILINX eases the application burden on Alaskans seeking SNAP benefits while routing captured data through the Department of Public Assistance’s processes and into systems of record.

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Content Understanding

Get More Value from Your Organizational Content

Content is the foundation of ILINX process innovation as well as your organization’s success. Every document, recording, chat log, and form field can be used to improve analytics, processes, and touchpoints. ILINX enables the ability to iterpret, analyze and extract meaning from all your content.

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Generative Insights

Make Better-Informed Decisions, Faster, with ILINX AI

ILINX AI generates insights, patterns, and creative output based on your organizational data. It leverages content and systems to deliver holistic insights, predictive models, and prescriptive recommendations—real, actionable organizational wisdom to guide your business decisions.

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Experience Automation

Serve, Delight, and Retain Customers with 360° Experiences

ILINX Customer Experience Automation (CXA) elevates touch points with device-agnostic, 24/7 service access from anywhere. Enhance the experience for both internal and external users by unifying content and generative insights to improve each interaction.

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Solutions

Customer Experience Automation (CXA)

Remove process blind spots and empower customers with role-based layouts and unified applications.

Customer Experience Automation (CXA)

Remove process blind spots and empower customers with role-based layouts and unified applications.

Content Migration

Case Management

Case Management

Shepherd the processes of collecting and managing case documentation, task assignment and tracking, and collaboration.

Case Management

Shepherd the processes of collecting and managing case documentation, task assignment and tracking, and collaboration.

Customer Experience Automation (CXA)

Cloud Computing

Cloud Computing

Achieve optimal solution performance, security, and adaptability with ILINX process innovation delivered in a cost-effective SaaS model.

Cloud Computing

Achieve optimal solution performance, security, and adaptability with ILINX process innovation delivered in a cost-effective SaaS model.

Case Management

Digital Service Delivery

Digital Service Delivery

Empower constituents to access government services and initiate processes with ILINX-powered AI, customer experience automation, and content services.

Digital Service Delivery

Empower constituents to access government services and initiate processes with ILINX-powered AI, customer experience automation, and content services.

Cloud Computing

Digital Mailroom

Digital Mailroom

Transition out of manual mail processing into an efficient digital experience that incorporates automated mail classification, data extraction, and routing.

Digital Mailroom

Transition out of manual mail processing into an efficient digital experience that incorporates automated mail classification, data extraction, and routing.

Digital Service Delivery

Legacy Modernization

Legacy Modernization

Breathe new life into aging systems with iterative solutions that surface data, improve interoperability, and enhance productivity.

Legacy Modernization

Breathe new life into aging systems with iterative solutions that surface data, improve interoperability, and enhance productivity.

Digital Mailroom

Accounts Payable

Accounts Payable

Accelerate and control the process of receiving, matching, and paying invoices without the typical costs and delays.

Accounts Payable

Accelerate and control the process of receiving, matching, and paying invoices without the typical costs and delays.

Legacy Modernization

Call Center Management

Call Center Management

Convert recorded audio to the data you need to drive business processes, measure customer satisfaction, and ensure compliant interactions.

Call Center Management

Convert recorded audio to the data you need to drive business processes, measure customer satisfaction, and ensure compliant interactions.

Accounts Payable

Transcript Processing

Transcript Processing

Locate, capture, and index student information from any transcript layout or format with the push of a button.

Transcript Processing

Locate, capture, and index student information from any transcript layout or format with the push of a button.

Call Center Management

Low-Code/No-Code

Low-Code/No-Code

Roll out new applications and features in a flash using intuitive drag-and-drop creation tools that require little or no coding.

Low-Code/No-Code

Roll out new applications and features in a flash using intuitive drag-and-drop creation tools that require little or no coding.

Transcript Processing

Loan Origination

Loan Origination

Facilitate documentation collection and verification while speeding the loan process with automated data entry.

Loan Origination

Facilitate documentation collection and verification while speeding the loan process with automated data entry.

Low-Code/No-Code

Employee Onboarding

Employee Onboarding

Simplify and accelerate documentation intake, review, and task tracking with integrated advanced capture and workflow.

Employee Onboarding

Simplify and accelerate documentation intake, review, and task tracking with integrated advanced capture and workflow.

Loan Origination

Public Records Requests

Public Records Requests

Leverage self-service, automated search, status tracking, and smart redaction to fulfill requests quickly and comprehensively with less risk.

Public Records Requests

Leverage self-service, automated search, status tracking, and smart redaction to fulfill requests quickly and comprehensively with less risk.

Employee Onboarding

Tribal Enrollment Management

Tribal Enrollment Management

Securely enroll members, verify ancestry, share official documents, and track Council interactions with a solution specifically tailored to Tribal processes.

Tribal Enrollment Management

Securely enroll members, verify ancestry, share official documents, and track Council interactions with a solution specifically tailored to Tribal processes.

Public Records Requests

Content Migration

Content Migration

Use automated capture and transformation to consolidate data from disparate sources into a single controlled, reliable, and efficient platform.

Content Migration

Use automated capture and transformation to consolidate data from disparate sources into a single controlled, reliable, and efficient platform.

Tribal Enrollment Management

Case Management

Process innovation in action

Check out our customer success stories to learn how ILINX helps organizations gain agility, strengthen security, empower users, and deliver better digital experiences.

State of Alaska Div. of Public Assistance

Alaska modernizes SNAP applications with ILINX innovation

Alaska accelerates SNAP benefits applications and processing with ILINX eForms and Capture and Intelligent Workflow.
Global FinTech Company

FinTech makes quick work of disputes with ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement in the process.

City of Redmond secures police files with ILINX SaaS

A Washington municipal Police department builds its new criminal justice records system on ILINX Software as a Service.
State Licensing Agency

ILINX Cloud improves document-process productivity

Processing documents was a big labor burden for a small state agency. A supported cloud-based ILINX solution provides efficiency and flexibility.

Experian pivots quickly to protect personal information

Experian relies on ILINX Data Loss Prevention to secure sensitive information during a pivot to remote work.
Quinault Indian Nation

ILINX Engage enhances Quinault Indian Nation member services

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create a services one-stop.
Washington State Department of Transportation logo

WSDOT moves forward with ILINX

When a major state agency needs a modern data and workflow solution, it chooses ILINX for its flexibility, reliability, and functionality.
Quinault Indian Nation

Quinault Indian Nation builds COVID response with ILINX

The Quinault Indian Nation responds to COVID-19 with an ILINX solution configured to schedule testing, track results, and share data with other health agencies.
Costco Wholesale logo

ECMecosystem guides Costco tech plan

Costco turns to ImageSource professional services to craft a technology-needs analysis and roadmap backed by trademarked ECMecosystem methodology.
VITAS Healthcare logo

VITAS collects patient records on-site

The innovative ILINX Cloud Mobile app makes it easy for healthcare workers to capture information in the field using familiar devices.

Suzuki overhauls dealer support process

An automotive manufacturer improves its relationship with dealers by implementing ILINX automation to facilitate accounts processing and reports.
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