Q&A: Terry Sutherland

CEO at ImageSource, Inc.

What was great about the early days of ImageSource?

Participating in a market in its infancy was great. Everything was new for everyone. We were pushing the limits of hardware and software for everyone; manufacturers and end-users. It was very collaborative with companies like Kofax, OTG, Bell+Howell, and Fujitsu. We all rolled up our sleeves in the early days to solve customer business problems and automate business processes. As fast as we found limitations, we could solve them. Our company culture was fun, can-do, solve any business problem, no matter what. We hired great, core people, that are and have been sought-after leaders in the industry. It was a ton of fun.

When was it time to start building ILINX?

We had begun building hooks and bridges to other products under the ILINX name. We knew it was time for a complete software platform strategy when software licensing changed from unlimited to page count licensing. Our customers pushed back on pricing changes and potential solution limitations. In addition, consolidation in the market started to occur with mergers and acquisitions of technology providers, and we saw the writing on the wall. Consolidation affected customers, we couldn't get the response time our customers needed on technical support issues, and the creative problem solving with vendors began to disappear. I knew we had to figure out how to control our destiny; we had to do more for our customers. Specifically, when Oracle bought Stellent, we had no choice but to accelerate the components we were building into a platform strategy.

What excites you about ImageSource and the ILINX platform now?

Our ability to rapidly adapt to things like COVI-19, provide solutions for customers like Experian, and build solutions and contracts that work for sovereign nations like the Quinault Indian Nation. Knowing we give better service than IBM and other providers. When customers come to us with problems, we move quickly, whether with our services or to solve business problems.

Vision engineering with customers is exciting today. We can fill gaps and organically build solutions on our platform that rapidly become realities for our customer partners. We have true partnerships with all kinds of agencies and big companies. We solve real problems every day.