Kofax moves to a pay-per-incident (PPI) system. What are your options?
As of August 3, 2009, worldwide technical support via telephone for all versions of Kofax’s VRS has been convert to a pay-per-incident (PPI) system. Fujitsu offers a toll-free technical assistance support line for all Fujitsu scanners and software during the warranty period. The scanner warranty includes phone support for Kofax VRS products provided with the purchase of Fujitsu Scanners. Contact ImageSource for Fujitsu Scanners with VRS and post sales support.