Career Opportunities

General Description

Perform routine accounting work and related clerical duties. Work in a shared office setting that fosters a culture of teamwork, respect, and collaboration.

Duties & Responsibilities

The Accounting Clerk will be responsible for the following tasks:

Process invoices for software and hardware renewals

Purchase order related tasks and renewal contract entry

Conduct routine data entry management for accounting records including accounts payable, billing and accounts receivable, scan paperwork into repository

Assist with month-end closing reconciliations for financial statement production

Review billing statements, invoices, and similar documents for accuracy; alerts supervisory staff of any discrepancies

Distribute billing statements and manages the process for company expense reporting

Assist with mail distribution, answering telephones, and other clerical tasks as needed

Perform other related duties as assigned

Qualifications/Required Skills

• Excellent written and verbal communication skills.
• Knowledge of bookkeeping practices and procedures.
• Ability to follow verbal and written instructions.
• Ability to accurately and efficiently, enter data into computer software and systems
• Knowledgeable with PC and scanner equipment
• Proficient in Microsoft Word, Excel, and Outlook
• Knowledge of accounting software
• Basic mathematical skills
• Sense of humor is preferred

Education & Certification (Preferred)

Prefer 2-year college diploma or 1-2 years of work experience in accounting field

Professionalism

General Description 

• Strategic Sales Planning
• Demand Generation
• Communication
• Business Case Development
• Negotiation
  

• Honesty / Integrity
• Work Ethic
• Positive Attitude
• Commitment / Desire to Learn
• Team Collaboration and Strategy
  

Duties and Responsibilities

• Business Planning: The individual will develop and execute a long-term business plan to ensure the identification and qualification of new prospects in the territory. Additional responsibilities include the management of existing customer base to ensure customer growth, strong relationship, and general satisfaction.
• Sales Process: Adherence to a rigorous sales process along with disruptive and social selling is encouraged at ImageSource. The successful candidate will demonstrate/grow into the appropriate sales aptitude to bring to market and influencing their prospects and/or current customers in ways that build confidence in ImageSource along with our products and services.
• Business Solutions: Understands business applications and demonstrates a solid understanding of both high level and detailed business applications. As new applications are developed, the successful candidate applies principles to prospects organizations. A successful candidate is able to follow a business process thoroughly, monetize it, and apply the appropriate technology to create the best solution.
• Product Knowledge: Demonstrates an understanding of the products and services that ImageSource offers to our customer partners. Candidate must also have a commitment to education and learning. The expectation is that the candidate will take that knowledge and be able to impart it to our customer partners.
• Relationship Building: Relationship Development and Enhancement through customer service and a keen emphasis on the individual client as a long-term business partner. Establishes and maintains credibility with the client, along with an intimate understanding of the client’s strategic direction.
  

Qualifications

• Excellent communication skills, both verbal and written
• Strong listening and presentation skills
• Highly skilled to multi-task, prioritize and manage time effectively
• Ability to be creative and flexible
• Excellent knowledge of MS Office on PC platform

• Effective customer service skills
• Goal oriented
• Must be able to take directions and constructive criticism
• Maintain a positive, professional and productive attitude

• Bachelor’s degree, three years of sales experience or a strong work ethic with a desire to learn

Product/Service Knowledge

• Will demonstrate knowledge of internal tools and processes.
• Will demonstrate knowledge and understanding of our ILINX branded tools and each tools functionality.
• Will demonstrate knowledge of competitive products, past partnerships.
• Will demonstrate knowledge of corporate vision and current strategic and tactical objective
  

Required Reporting/Attendance

• Yearly business planning
• Quarterly territory reviews
• Weekly forecast calls
• Weekly grading
• CRM updated daily
• Training as required

Professionalism

Demonstrates consistently high standards of character and belief in a core set of values. Understand the importance of ethics, honesty, trust, confidentiality and a concern for others in all activities. Excels at verbal and written communication skills.

ImageSource is seeking a highly driven and motivated college graduate with a marketing or communications background for an entry level sales position working in the greater Seattle area. We are a dynamic integration and software development company with substantial growth opportunities for sales minded individuals. ImageSource has a fast-paced work environment and hires independent, entrepreneurial-minded leaders.

The candidate will experience a variety of sales competencies including:

• Account growth and development - You will be both a "hunter" and a "farmer" to find new business in "green pastures" and create additional business in existing accounts adjust quarterly

• Solutions oriented sales approach Strategic sales planning: you will develop a strategic territory plan then monitor and adjust quarterly

• Social media marketing: Utilize social media (blogs, Twitter, LinkedIn, Facebook, etc) to create social marketing presence 

Lead generation: You will develop field marketing campaigns in conjunction with our marketing department to develop new markets and new leads 

• Give presentations: Create and deliver solution sales based on PowerPoint presentations

• Public speaking: In person, webinars and technical demonstrations

• Written communications: Project proposals, RFP responses, email

• Develop business cases: Construct business cases to justify project procurement

• Negotiate: Negotiate to close business association membership: Network to grow your contact base

Qualification / Requirements

Bachelor's degree (Business Administration, Marketing or Communications preferred)

Excellent writing and communication skill

Public speaking proficiency

Ability to travel

Experience with social media platforms

Professionalism

General Description

This part-time internship is currently a temporary position for students or recently graduated individuals that are ready to hit the ground running in the marketing sector with the opportunity of advancing to a permanent, full-time status if the candidate exceeds in this position. 

To perform this job successfully, the candidate must have excellent communication skills and be detail oriented with the ability to perform each essential duty exceptionally. The qualified candidate should be prepared to work in a fast-paced team environment supporting marketing strategies and events to increase company visibility. Throughout the internship this individual will gain a broad experience in various aspects of marketing.

Responsibilities:

• Support all marketing driven events including tradeshows, regional training, corporate training seminars and other activities.
• Support and execute tradeshows which includes-booth orders, shipping, staffing communication, show follow-up, literature and over-all show needs.
• Scan the ImageSource website weekly to identify any needed updates/changes.
• Participate in social media activities, looking for relevant content to share on behalf of ImageSource.
• Support sales with demand generation campaign support and follow up.
• Coordinate campaign lead tracking in CRM with sales and marketing, assist in creating targeted campaign lists.
• Order supplies and event giveaways.
• Maintain and inventory tradeshow equipment and recommend replacement or additional materials as necessary.

Product/Service Knowledge

Requirements

• Monthly goals, activities/accomplishments and forecast of other activities

Benefits

• Practical experience with current marketing and advertising techniques
• Shadowing, mentoring, and training opportunities with successful marketing professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students

Professionalism

General Description

Responsibilities 

Qualifications/Requirements

• Self-Starter and able to work with minimal supervision
• Ability to report to the Company’s Tumwater office and work remotely as part of a virtual team
• Open to mentoring and coaching from peers and Executive Leadership
  

• Bachelors of Science/Associates Degree in a related Computer Science, Information Systems, or Engineering field is preferred.
• Developer related certifications
• Knowledge of Databases such as SQL and Oracle

Professionalism

General Description

The Software Quality Assurance Test Engineer must possess an inherent curiosity, critical thinking skills, and must genuinely enjoy ‘breaking things’. This QA position will focus primarily on developing and executing manual test cases for our web and mobile enterprise content management suite. At times, the execution of these tests may require writing and/or running lightweight programs to simulate real-world scenarios. Eventually, some of these tests will evolve into automation tests. If you are a self-motivated, out-of-the-box, methodical thinker, and if you enjoy seeing your work strengthen the quality of software products used by thousands of people every day, we would like to hear from you.

Responsibilities

• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, thoroughly document, and track bugs
• Perform thorough regression testing as appropriate
• Track quality assurance metrics such as defect densities, open defect counts, and open/close rates
• Understand product requirements and real-world use cases to provide timely and meaningful feedback
• .NET coding skills and the ability to create automated testing tools a plus
• Create performance test report for testing application under heavy load. Leverage your technical skills to identify where the performance bottle necks exist
• Stay up-to-date with new testing tools and test strategies
• Reporting: software testing, product documentation, training internal employees on the software

Preferred Qualifications

• Proven work experience in software quality assurance
• Knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with automated testing tools
• Ability to report to the Company’s Tumwater office and work remotely as part of a virtual team
• AA degree or equivalent training in computer science
• Vietnamese language is a plus

Product/Service Knowledge

Demonstrates an understanding of the ECM market to include Capture, Document Management, Workflow and Web Content Management solutions and associated products.

Professionalism

General Description

Supervisory Responsibilities

• Trains quality assurance staff
• Oversees the daily workflow and schedules
• Conducts employee performance reviews
  
  

Duties and Responsibilities

• Create detailed, comprehensive and well-structured test plans and test cases
• Conduct and write up assessments/bugs on software security to confirm compliance and determine security gaps in enterprise content management suite.
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, thoroughly document, and track bugs
• Perform thorough regression testing as appropriate
• Track quality assurance metrics such as defect densities, open defect counts, and open/close rates
• Understand product requirements and real-world use cases to provide timely and meaningful feedback
• .NET coding skills and the ability to create automated testing tools a plus
• Create performance test report for testing application under heavy load. Leverage your technical skills to identify where the performance bottle necks exist
• Stay up-to-date with new testing tools and test strategies
• Reporting: software testing, product documentation, training internal employees on the software
  
  

General Description

The qualified candidate will provide in-office and remote technical support via phone, email, and remote support software.

Responsibilities

• Provide support and technical assistance to ImageSource internal and external customers.
• Review customer support requests, contact customers to clarify requests, and ensure that all necessary information is obtained.
• Document, research, track and resolve customer issues in a timely manner.
• Develop technical solutions related to software and setup errors. This includes the creation of or assistance with the creation of a resolution or workaround procedures.
• Monitor customer tickets and escalate urgent problems as appropriate.
• Continually communicate progress to customers and maintain favorable client relationships.
• Maintain a working knowledge of all ImageSource-supported products and technologies.
• Work with Product Development on issues, enhancements, and testing of product related items.
  
  

Qualifications/Requirements

• Bachelors/Associates Degree in a related technology or computer engineering field preferred.
• Prior success as a support technician preferred.
• Knowledge of databases such as SQL Server.
• Technical depth in one or more computer engineering disciplines.
• Ability to resolve challenging problems in a timely, efficient, and effective manner.
• Excellent communication and interpersonal skills.
• Certifications a plus: AIIM Certified Information Professional (CIP), Microsoft Certifications
  
  

Commonly supported technologies

Microsoft Client and Server Operating Systems, Microsoft Office, Microsoft SQL, Internet Information Services (IIS), .NET Programming, Microsoft Azure, ILINX Software Suite, Kofax Capture, OpenText AppXtender, Oracle IPM/WebCenter

Mandatory Training & Certifications

• ImageSource computer based training (CBT) within 7 days of hire
• Expense Report Training
• Leave Request Training
• Support Department computer based training (CBT) within 7 days of hire
• Support Department Training Guide
• Support Requests Best Practices
• Troubleshooting Guidelines
• Communication Essentials
• Informal certification with ILINX Capture, ILINX Content Store, ILINX eForms, ILINX Import and ILINX Export within 30 days of hire
  
  

Professionalism