Career Opportunities

We are looking for a qualified Marketing Manager/Digital Content Specialist to join our team. You will coordinate our marketing, advertising, and promotional activities across platforms and teams.  You will possess proficiency in graphic design, web development, social media, and SEO/SEM. You are an excellent collaborator who can help create, execute and deliver on a plan.

Work hours for this full-time, exempt position are 8 AM-5 PM, Monday through Friday at the Olympia headquarters office.

Responsibilities

• Strategize, execute content and manage activity on our websites and social media. Manage all social media accounts, posts, and content.
• Increase web traffic and visitor engagement. Optimize, manage and maintain the content, SEO and user experience on our website and social media sites to extend our outreach to targeted audiences.
• Track content performance and use data analysis to drive content decisions and development. Report regularly to management and make recommendations for improvement.
• Required reporting of monthly goals, activities/accomplishments and forecast of other activities.
• Work within brand guidelines to create consistent images and content across multiple platforms (WordPress, Office Suite, Adobe Suite highly preferred).
• Use superior writing skills and marketing strategy to generate buzz and brand awareness and generate leads through inbound marketing.
• Collaboratively produce video content: customer success videos, demo videos, explainer videos.
• Contribute to blog content.
• Help develop internal and external company literature as needed.
• Represent ImageSource through involvement and networking at various professional organization events.

Product/Service Knowledge

• Demonstrate knowledge of internal tools and processes.
• Demonstrate knowledge and understanding of our ILINX branded tools and each tools functionality.
• Demonstrate knowledge of competitive products, past partnerships.
• Demonstrate knowledge of corporate vision and current strategic and tactical objectives.
• Demonstrate mastery of WordPress, HubSpot, Video/Animation creation, Adobe and Office and other tools/platforms required to fulfill job duties.

Qualifications

Bachelor’s degree or equivalent training in business, marketing or sales.

Professionalism

Demonstrate consistently high standards of character and belief in our core set of values.  Understand the importance of ethics, honesty, trust, confidentiality, and concern for others in all activities. Excel at verbal and written communication skills.

We may add and revise as necessary if an employee exceeds what has been set forth.

We are unable to sponsor new U.S. work visas at this time. ImageSource participates in E-Verify to confirm work authorization.

Email letter of interest and resume.

We thank all applicants for applying; however, only those selected to interview will be contacted.

ImageSource, Inc. is an Equal Opportunity / Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Located at the downtown Olympia headquarters, this part-time internship is currently a temporary position for students or recently graduated individuals that are ready to hit the ground running in the marketing sector with the opportunity of advancing to a permanent, full-time status if the candidate exceeds in this position. 

To perform this job successfully, the candidate must have excellent communication skills and be detail oriented with the ability to perform each essential duty exceptionally. The qualified candidate should be prepared to work in a fast-paced team environment supporting marketing strategies and events to increase company visibility. Throughout the internship this individual will gain a broad experience in various aspects of marketing.

Preferred hours are 8AM-5PM, Monday through Friday at the Olympia office but flexibility for class schedule is available.

Responsibilities:

• Support all marketing driven events including tradeshows, regional training, corporate training seminars and other activities.
• Support and execute tradeshows which includes-booth orders, shipping, staffing communication, show follow-up, literature and over-all show needs.
• Scan the ImageSource website weekly to identify any needed updates/changes.
• Participate in social media activities, looking for relevant content to share on behalf of ImageSource.
• Support sales with demand generation campaign support and follow up.
• Coordinate campaign lead tracking in CRM with sales and marketing, assist in creating targeted campaign lists.
• Order supplies and event giveaways.
• Maintain and inventory tradeshow equipment and recommend replacement or additional materials as necessary.

Product/Service Knowledge

Gain understanding of the ECM market to include Capture, Document Management, Workflow and Web Content Management solutions and associated products. Able to demonstrate and effectively communicate knowledge to vendors. Will use this knowledge to contribute to marketing collateral and messaging.

Professionalism

Demonstrates consistently high standards of character and belief in our core set of values. Understand the importance of ethics, honesty, trust, confidentiality and a concern for others in all activities. Excels at verbal and written communication skills.

Requirements

• Monthly goals, activities/accomplishments and forecast of other activities
  

Benefits

• Practical experience with current marketing and advertising techniques
• Shadowing, mentoring, and training opportunities with successful marketing professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students

 Compensation available

General Description

An ImageSource Enterprise Account Manager is a sales position that actively seeks out and engages customer prospects. This full-time position is responsible for discovering new opportunities, maintaining existing accounts, achieving sales goals and being the first contact for incoming calls. This candidate must be comfortable making daily sales calls and influencing customers to close sales.

Periodically, the Enterprise Account Manager may also be required to travel for tradeshows, training and other events as management deems necessary to grow their business. This candidate will be expected to understand the Company’s ILINX Software Suite, the internal systems, procedures and processes. They will also need to have the ability to conduct WebEx and MS Teams presentations to prospective clients.

Responsibilities

• Build a pipeline and achieve quarterly / annual sales goals
• Generate accurate sales forecast
• Maintain a punctual schedule
• Sustain current accounts and renewals at average rate of 95% (includes ILINX SA renewals, 3^rd party software renewals and hardware renewals)
• Maintain CRM and all other pertinent Company systems with accuracy
• Process sales orders and invoices
• Responds to RFP’s and RFI’s
• Follow ImageSource Demand Generation Methodology when creating new leads, evaluating business requirements, identifying key decision makers, and determining whether they have the resources to acquire ImageSource solutions
• Build long-term relationships with existing customers through ongoing communication
• Market ImageSource by attending networking meetings, sales events and training events
• Understand how the ILINX Software suite can be leveraged to solve business objectives
• Resolve customer complaints and make recommendations and proper escalations to management
• Stay relevant and current on the ECM market trends through the use of the professional publications, personal networks, etc.
  
  

Qualifications

• Excellent communication skills, both verbal and written
• Strong listening and presentation skills
• Highly skilled to multi-task, prioritize and manage time effectively
• Ability to be creative and flexible
• Excellent knowledge of MS Office on PC platform

• Effective customer service skills
• Goal oriented
• Must be able to take directions and constructive criticism
• Maintain a positive, professional and productive attitude

• Bachelor’s degree, three years of sales experience or a strong work ethic with a desire to learn
  
  

Product/Service Knowledge

• Demonstrate knowledge of internal tools and processes.
• Demonstrate knowledge and understanding of our ILINX branded tools and each tools functionality.
• Demonstrate knowledge of competitive products, past partnerships.
• Demonstrate knowledge of corporate vision and current strategic and tactical objective
  
  

Professionalism

Demonstrate consistent high standards of character and belief in a core set of values. Understand the importance of punctuality, ethics, honesty, trust, confidentiality and a concern for others in all activities.

The Junior Project Manager position at ImageSource is ideal for those who have a strong work ethic and drive to succeed. To perform this job successfully, an individual must be able to perform each responsibility outlined below.  The details listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities

• Project Resource Management (including staff oversight)
• Participation in resource planning and allocation as required by senior management
• Project documentation related to opportunities and projects
• Resource & project meeting scheduling
• Systems documentation
• Sales communications
• Change management
• Deliverables invoicing
• Lead all meetings with the customer as necessary
• Client presentations and communication
• Sales support
• Project status reporting
• Support de-briefings upon closeout of projects
• Gather customer partner solution requirements
• Communicate and articulate solution recommendations to customer partner
• Self-motivated and proactively manage time and tasks
• Actively identify, manage and mitigate risk
• Must maintain appropriate training and working knowledge of supported hardware, software and complimentary technology products

Qualifications/Requirements

• Demonstrated attention to detail
• Excellent leadership, communication (written and oral) and interpersonal skills
• Proven success in contributing to a team-oriented environment
• Self-Starter and able to work with minimal supervision
• Ability to report to Olympia Office and work remotely as part of a virtual team
• Proven ability to work creatively and analytically in a problem-solving environment
• Open to mentoring and coaching from peers and Executive Leadership
• Willingness to travel 

Education & Certification (Preferred)

• Bachelor's degree in management, business, or related field
• Demonstrated knowledge of core Project Management principles and best practices
• Must actively pursue the Project Management Institute’s PMP certification, if you don’t have it already
• Working knowledge of Agile concepts and the Scrum framework
• Proficiency with Microsoft Outlook, Word, Excel, Visio, and Project

General Description

The qualified candidate will provide in-office and remote technical support via phone, email, and remote support software.

Responsibilities

• Provide support and technical assistance to ImageSource internal and external customers.
• Review customer support requests, contact customers to clarify requests, and ensure that all necessary information is obtained.
• Document, research, track and resolve customer issues in a timely manner.
• Develop technical solutions related to software and setup errors. This includes the creation of or assistance with the creation of a resolution or workaround procedures.
• Monitor customer tickets and escalate urgent problems as appropriate.
• Continually communicate progress to customers and maintain favorable client relationships.
• Maintain a working knowledge of all ImageSource-supported products and technologies.
• Work with Product Development on issues, enhancements, and testing of product related items.
  
  

Qualifications/Requirements

• Bachelors/Associates Degree in a related technology or computer engineering field preferred.
• Prior success as a support technician preferred.
• Knowledge of databases such as SQL Server.
• Technical depth in one or more computer engineering disciplines.
• Ability to resolve challenging problems in a timely, efficient, and effective manner.
• Excellent communication and interpersonal skills.
• Certifications a plus: AIIM Certified Information Professional (CIP), Microsoft Certifications
  
  

Commonly supported technologies

Microsoft Client and Server Operating Systems, Microsoft Office, Microsoft SQL, Internet Information Services (IIS), .NET Programming, Microsoft Azure, ILINX Software Suite, Kofax Capture, OpenText AppXtender, Oracle IPM/WebCenter

Mandatory Training & Certifications

• ImageSource computer based training (CBT) within 7 days of hire
• Expense Report Training
• Leave Request Training
• Support Department computer based training (CBT) within 7 days of hire
• Support Department Training Guide
• Support Requests Best Practices
• Troubleshooting Guidelines
• Communication Essentials
• Informal certification with ILINX Capture, ILINX Content Store, ILINX eForms, ILINX Import and ILINX Export within 30 days of hire
  
  

Professionalism

Demonstrate high standards of character such as honesty, trust, confidentiality, and concern for others in all activities, including verbal and written communication.

General Description
The Software Quality Assurance Test Engineer must possess an inherent curiosity, critical thinking skills, and must genuinely enjoy ‘breaking things’. This QA position will focus primarily on developing and executing manual test cases for our web and mobile enterprise content management suite. At times, the execution of these tests may require writing and/or running lightweight programs to simulate real-world scenarios. Eventually, some of these tests will evolve into automation tests. If you are a self-motivated, out-of-the-box, methodical thinker, and if you enjoy seeing your work strengthen the quality of software products used by thousands of people every day, we would like to hear from you.

Responsibilities

Create detailed, comprehensive and well-structured test plans and test cases

Estimate, prioritize, plan and coordinate testing activities

Identify, record, thoroughly document, and track bugs

Conduct and write up assessments/bugs on software security to confirm compliance and determine security gaps in enterprise content management suite

Perform thorough regression testing as appropriate

Track quality assurance metrics such as defect densities, open defect counts, and open/close rates

Understand product requirements and real-world use cases to provide timely and meaningful feedback

.NET coding skills and the ability to create automated testing tools a plus

Create performance test report for testing application under heavy load. Leverage your technical skills to identify where the performance bottle necks exist

Stay up-to-date with new testing tools and test strategies

Reporting: software testing, product documentation, training internal employees on the software

Qualifications/Requirements

Candidate must be able to work on-site in Olympia, Washington

Nice to have proficiency in Vietnamese

Proven work experience in software quality assurance

Knowledge of software QA methodologies, tools and processes

Experience in writing clear, concise and comprehensive test plans and test cases

Hands-on experience with automated testing tools

Bachelor’s degree or equivalent training in computer science

Product/Service Knowledge

Demonstrates an understanding of the ECM market to include Capture, Document Management, Workflow and Web Content Management solutions and associated products.

Required Reporting

Software testing

Product documentation (includes Product Manuals)

Training internal employees on the software  

Professionalism

Demonstrates consistently high standards of character and belief in a core set of values. Understand the importance of ethics, honesty, trust, confidentiality and a concern for others in all activities. Excels at verbal and written communication skills.

Important Note: We’re temporarily working remotely and would prefer candidates local within reasonable commute to the Olympia, Washington area but will consider exceptional candidates outside the Olympia area within the Pacific Time Zone.

General Description

The Software Quality Assurance Test Engineer Manager oversees the activity of the quality assurance staff. They must possess an inherent curiosity, critical thinking skills, and must genuinely enjoy ‘breaking things’. This QA position will focus primarily on developing and executing manual test cases for our web and mobile enterprise content management suite. At times, the execution of these tests may require writing and/or running lightweight programs to simulate real-world scenarios. Eventually, some of these tests will evolve into automation tests.  If you are a self-motivated, out-of-the-box, methodical thinker, and if you enjoy seeing your work strengthen the quality of software products used by thousands of people every day, we would like to hear from you.

*This position must work in the Olympia, WA or Monument, CO office location.

Supervisory Responsibilities

• Trains quality assurance staff
• Oversees the daily workflow and schedules
• Conducts performance review evaluations
  
  

Duties and Responsibilities

• Create detailed, comprehensive and well-structured test plans and test cases
• Conduct and write up assessments/bugs on software security to confirm compliance and determine security gaps in enterprise content management suite.
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, thoroughly document, and track bugs
• Perform thorough regression testing as appropriate
• Track quality assurance metrics such as defect densities, open defect counts, and open/close rates
• Understand product requirements and real-world use cases to provide timely and meaningful feedback
• .NET coding skills and the ability to create automated testing tools a plus
• Create performance test report for testing application under heavy load. Leverage your technical skills to identify where the performance bottle necks exist
• Stay up-to-date with new testing tools and test strategies
• Reporting: software testing, product documentation, training internal employees on the software
  
  

Product/Service Knowledge

Demonstrates an understanding of the ECM market to include Capture, Document Management, Workflow and Web Content Management solutions and associated products.

Professionalism

Demonstrates consistently high standards of character and belief in a core set of values. Understand the importance of ethics, honesty, trust, confidentiality and a concern for others in all activities. Excels at verbal and written communication skills.

The Project Developer, System Architect position at ImageSource is ideal for those who have a strong work ethic, attention to detail, and drive to succeed. To perform this job successfully, an individual must be able to perform each responsibility outlined below. The details listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities

The qualified Project Developer candidate will work in the Professional Services area of a growing and dynamic software company. This opportunity will provide the candidate the platform to work with and write code for a variety of technologies and development projects, including thick client apps, web apps, web services and databases. The candidate can anticipate to fluidly learn and work with new platforms, APIs and technologies. The candidate can expect to juggle multiple projects and duties effectively and efficiently to meet deadlines. Other responsibilities may include product testing, assist with product documentation and deployment.  

System Architect duties may include: business analysis, requirements gathering, customer interface, design, development, implementation, configuration, testing, training and assisting with project documentation.

Qualifications/Requirements

Demonstrated ability to write code is required. Candidate should be skilled in one or more of the following technologies:  C#, VB.NET, ASP.NET, COM, HTML5, XML, Python, PHP, and JavaScript, SQL Reporting and SSIS. Technical depth in one or more engineering disciplines. Ability to work with relational databases, normalization, writing queries, stored procedures, optimization, etc.

Candidate must conceptually understand and be able to produce the tasks for a Work Breakdown Structure (WBS) related to the development that they are doing and accurately estimate the time to complete the tasks identified.  Additionally, the candidate must be able to produce design documentation related to their development work. Proven ability to drive resolution of challenging problems and deliver timely and effective design solutions - Excellent communication and interpersonal skills.

• Self-Starter and able to work with minimal supervision
• Ability to report to Olympia Office and work remotely as part of a virtual team
• Open to mentoring and coaching from peers and Executive Leadership

• Bachelors of Science/Associates Degree in a related Computer Science, Information Systems, or engineering field is preferred.
• Developer related certifications
• Knowledge of Databases such as SQL and Oracle
• AIIM Certified Information Professional (CIP)

Our Company

We provide digital transformation, enterprise content management and business process management solutions through consulting, strategic analysis and rapid deployment of improved workflows.

Our solutions help leverage current investments in technology and existing infrastructure. We facilitate smooth interoperability with line of business applications. Our professional services group offers unmatched expertise and a proven track record of improving business processes for companies and government agencies world-wide.

ImageSource is seeking a highly driven and motivated college graduate with a marketing or communications background for an entry level sales position working in the greater Seattle area. We are a dynamic integration and software development company with substantial growth opportunities for sales minded individuals. ImageSource has a fast-paced work environment and hires independent, entrepreneurial-minded leaders.

The candidate will experience a variety of sales competencies including:

• Account growth and development - You will be both a "hunter" and a "farmer" to find new business in "green pastures" and create additional business in existing accounts adjust quarterly

• Solutions oriented sales approach Strategic sales planning: you will develop a strategic territory plan then monitor and adjust quarterly

• Social media marketing: Utilize social media (blogs, Twitter, LinkedIn, Facebook, etc) to create social marketing presence 

Lead generation: You will develop field marketing campaigns in conjunction with our marketing department to develop new markets and new leads 

• Give presentations: Create and deliver solution sales based on PowerPoint presentations

• Public speaking: In person, webinars and technical demonstrations

• Written communications: Project proposals, RFP responses, email

• Develop business cases: Construct business cases to justify project procurement

• Negotiate: Negotiate to close business association membership: Network to grow your contact base

Qualification / Requirements 

Bachelor's degree (Business Administration, Marketing or Communications preferred)

Excellent writing and communication skill

Public speaking proficiency

Ability to travel

Experience with social media platforms