Highly Qualified Teams
From certification to experience, we offer unmatched expertise
Unbeatable Professional Services
Our proven methodology executed by industry experts has been the pivotal factor in the success of the hundreds of projects we've implemented.Depending on the scope and complexity, your team may include:
- Project managers
- Systems engineers
- Software developers
- Business analysts
- Training specialists
100% AIIM CIP Certified
To provide the best outcome for your project, every one of our Professional Services resources are AIIM CIP (Certified Information Professional) certified.
PMP Certified Project Managers
100% of our Project Managers have undergone a rigorous education and qualification process through the Project Management Institute (PMI) and are officially PMP certified.
Consulting & Analysis
On-site Analysis | Enterprise Business Process Design | IT System Design
Whether you're exploring ECM technology for the first time, looking to revamp an existing system or requiring integration of various ECM technologies, ImageSource can help you lower your costs, ensure quicker time to delivery and determine an ideal combination of technology to solve your business problem.
The five pillars of an ECMEcosystem engagement will build a methodical business case for the selection and justification of projects/technology to move your ECM strategy forward with confidence.
- Understand the business problem/challenge
- Identify gaps and opportunities for improvement
- Provide a business vision
- Define technology requirements
- Define the business value
"We needed an expert integrator to marry the needs and requirements at Superior Court of California, County of Fresno with ECM technology, and we found it in ImageSource. They partnered with us to successfully develop the solution, mitigate risks, resolve issues, provide training and ensure timely delivery."
Brian Cotta, Superior Court of California, County of Fresno: Director of Court Technology
System Design, Integration & Deployment
We complete projects on time and on budget
The specialized and highly certified integration teams at ImageSource apply tested and innovative methodologies to ensure successful deployment of your ECM projects.
System design, development & deployment
Our Industry leading systems engineer (SE) and software developers work with your Project Team to deploy all hardware and software configurations, as defined in designed.
As each major segment of the system is completed, system engineers thoroughly test all aspects of the design so that functional unit testing by user groups is accomplished with minimal impact. Together with your internal project manager and key stakeholders, the ImageSource project team tests all functions according to defined test case scenarios and criteria.
Proactive process for rapid support
At the conclusion of a project, our team delivers a detailed system summary document to you. IT and user management staff are trained on protocol used for submitting support requests.
Internally, the system summary is used as a guide, allowing our Project team to provide thorough information to help desk staff regarding details of the solutions implemented. This ensures a smooth transition within ImageSource, enabling us to provide the most accurate and efficient support possible through after hours support options, online submissions and detailed call tracking.
Software Assurance & Tech Support
Get the most out of your technology investment throughout its lifespan
Protect your investment. From software assurance to maintenance to responsive support, you can be assured that an expert representative will provide express service to help maximize and protect your technology and keep your business process working without missing a beat.
- tech support
- software assurance
- Software & Hardware we support
Our help desk staff has access to detailed documentation about your solution on hand. This ensures the most accurate and efficient support possible through after-hours support options, online submissions and detailed call tracking.
We offer a variety of support options to meet your specific needs:
- On Call
- Training Assistance
- Onsite support
Our knowledgeable representatives are a valuable resource throughout the lifecycle of your hardware and software investments. We are expert at matching your objectives with the ideal scanners, storage and software.
To optimize your technology investment, we provide ongoing maintenance and support programs. We work hard to build history and knowledge about customers to streamline your important upgrade projects, platform expansion and enhancement initiatives.
- Autonomy / Cardiff
- EMC Legato
- IBM FileNet
- Kofax Capture
- Kofax KTM
- Optika Acorde
- Oracle IPM/BPM
- Oracle Document Capture
Customized training for all the technology we provide
ImageSource provides completely flexible training programs, designed to meet the unique needs of any group within an organization. We create customized training programs for Developers, Trainers, System Administrators, and end users, with emphasis on specific job-related functions.
We currently provide training for:
- ILINX ECM Suite
- Oracle ECM 10g
- Oracle WebCenter Content 11g
- IBM FileNet P8
- Kofax Capture
- Kofax KTM
- Cardiff Liquid Office
Gain control of your document inventory
ImageSource conversion services utilize strict internal processes to ensure quality at every stage, making us the provider of choice for organizations with a need for document accountability and security.
Significant labor/storage cost reduction
Eliminate unnecessary labor and storage costs by converting your documents to an electronic format. A more compliant inventory allows you to make better retention, disposition and space management decisions.
Save time and improve productivity
Reduce workload by eliminating paper-intensive manual processes. Documents are immediately accessible in a matter of clicks.
Improved accuracy of searchability
Reduce human error due to improper misfiling. Detailed keywords and index values provide accurate search results.
ImageSource will never outsource
All conversion takes place in our facility, ensuring confidentiality and premium quality. Once documents are indexed and stored they can be easily retrieved and delivered upon request.
Secure with controlled access
Rest assured knowing all your important documents are stored in-house with the highest levels of protection. We maintain HIPPA compliant standards and enforce employee background checks depending on the projects.
ImageSource is a leader in ECM integration and the manufacturer of ILINX software
ImageSource is a recognized leader in consulting, strategic analysis and rapid application deployment of Enterprise Content Management (ECM) solutions. Founded in 1994, ImageSource is a privately held corporation headquartered in Olympia, WA. We currently provide business process automation for organizations ranging from SMBs to Fortune 500.